Refund and Return Policy

At Femz.shop, your satisfaction is our priority. We stand behind the quality of our IPL hair removal devices and beauty products. Please read our return and refund policy carefully before making a purchase.

1. Returns Eligibility

  • We only accept returns if the product you received is defective, damaged, or not functioning properly upon arrival.

  • Returns for reasons such as change of mind, incorrect ordering, or dissatisfaction with results are not eligible.

  • To qualify for a return, you must notify us within 7 days of receiving your order and provide proof (photo/video) of the defect.

2. Return Process

  1. Contact our customer support at support@femz.shop with your order number, description of the defect, and supporting images/videos.

  2. Our team will review your request and confirm if your product is eligible for a return.

  3. If approved, we will provide you with the return instructions and shipping address.

  4. The product must be returned in its original packaging with all accessories included.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, a full refund of your purchase (excluding shipping fees) will be processed to your original payment method within 7–10 business days.

  • If the returned product is found not to be defective, the refund will not be issued, and the item may be sent back to you at your expense.

4. Non-Returnable Items

  • Products without proof of defect.

  • Used items showing signs of wear or damage not caused by manufacturing defects.

  • Items returned after the 7-day eligibility period.

5. Shipping Costs

  • Customers are responsible for the return shipping costs.

  • We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.

6. Contact Us

For any questions about returns or refunds, please reach out to us at:
📧 support@femz.shop